Cancellation & Refund Policy

1. Subscription & Pass Cancellation

At ChhatraBus (a joint venture of Sangeeta Travels and Jai Bhawani Travels), we strive to deliver smooth transportation services. If a student, staff member, or corporate client wishes to cancel their ongoing monthly/quarterly bus pass or route booking, they must submit a formal cancellation request via email.

Please note that verbal requests made directly to bus drivers, route managers, or onboard conductors will not be treated as official cancellation notices.

2. Refund Eligibility Rules

Refunds are processed systematically based on the following strict criteria:

• Admission Cancellation Only: Refunds are strictly limited to cases where the student’s admission or enrollment is officially cancelled. Requests made due to personal travel changes, convenience, or temporary leaves will not be entertained.
• Before Service Commencement: If the admission cancellation is confirmed before the official start date of the monthly transit cycle, a refund will be granted after deducting minimal standard processing/gateway charges.
• Post-Commencement: Once the service has commenced (after the admission date), no refund will be provided under any circumstances, regardless of usage or service attendance.
• Disciplinary Terminations: No refunds will be provided if a passenger's transport access is suspended or terminated due to misconduct, vandalism, or non-compliance with safety protocols.

⚠️ Important Notice: Except for official admission cancellation, no refund claims shall be accepted or processed under any other conditions or personal reasons.

3. Duplicate Transactions & Technical Failures

In the event of network drops, server timeouts, or banking failures where money is deducted twice or a transaction fails to generate a bus pass:

• The excess or duplicate amount captured by our payment systems will be flagged automatically.
• Users are advised to log a ticket immediately via our official email for expedited verification.

4. Refund Processing Timeline

This is our standardized protocol for returning authorized funds to customers:

Once a cancellation or double-payment refund request is verified and approved by our management team, the transaction will be initiated instantly. The refunded amount will be processed and credited back directly to the customer's original payment source (e.g., Credit Card, Debit Card, Net Banking account, or UPI Wallet) within 5-7 working days, depending on the respective banking network's processing speed.

5. Contact for Cancellation & Refunds

For processing refund tracking, raising disputes, or canceling active transport route subscriptions, please submit your queries exclusively to our official communications channel:

Email Support: info@chhatrabus.in